Sunday, August 13, 2006

Smiles—not just for customer service

"God, mark us with grace and blessing! Smile!" Psalms 67:1

People are just as happy as they make up their minds to be. ~ Abe Lincoln

The customer service department of any business is well-served by employees who can radiate a smile of confidence and sincerity. What would happen to a company who had a work force of people who greeted each other with a smile? Encouraging? You bet.

Imagine coming into work each morning and being greeted by smiles from your co-workers. It could be a better boost than that third cup of coffee. How do you create an environment like that? It starts with you.

Promise yourself that you will start your workday with a smile for your co-workers. If it hasn’t been your habit to do so, they may be a bit suspicious at first but eventually, you’ll find your smile returned. And, just like any virus, you can spread this one throughout the office without the fear of causing sick-days.

(Copyright 2006 Karen Robbins)

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